How does matching work on Hearts?
When you send a first message to someone, Hearts shows them a blurred version and a link to your profile. If they open the message, then they pay 1 match and you pay 1 match. All further messaging between the two of you is free.
How do users see other users based on gender identity and sexual orientation?
Hearts implements the following logic.
- Straight Men and Straight Women can see each other.
- Gay Men can see Gay Men and Queer Men.
- Queer Men can see Queer Men, Gay Men, Queer Women, and Nonbinary people.
- Gay Women can see Gay Women and Queer Women.
- Queer Women can see Queer Women, Gay Women, Queer Men, and Nonbinary people.
- Nonbinary people can see Nonbinary people, Queer Men, and Queer Women.
Why does Hearts not give an option to users to choose who they want to see based on gender identity and sexual orientation?
Hearts is designed to keep gender identity and sexual orientation data private. If users can select who they want to see, it could result in identity compromise and user safety issues.
Why do I need to enable geo-location sharing?
Hearts shows you users who are geographically near you. Without knowing your geo-location, we would not know who is near you.
How does Hearts keep my geo-location data safe?
Hearts uses geo-location masking and obscures your exact location within a 5-mile radius.
I am 20 years old and I have set my match age filter to 40–60. Why am I not seeing any profiles?
Hearts implements bi-directional age filtering. You are 20 and may want to see 40–60 years old users, but the users in that age group may not want to see someone who is 20. Bi-directional age filtering contributes to user safety.
I have set my match distance filter to 0–100 miles. Why am I not seeing any profiles?
Hearts implements bi-directional distance filtering. There may be a user who is 50 miles away from you, but if they set their filter to 0–25 miles, then you won’t be able to see them. Similarly, there may be a user who is 10 miles away from you, but if they set their filter to 30–100 miles, then you won’t be able to see them. Bi-directional distance filtering contributes to user safety.
What other user safety measures does Hearts implement?
In Hearts, users create their profiles using their anonymized Apple and Google IDs. We do not ask for or store your name, birthday, email, phone number or any other personally identifiable information.